Mission 1: Operational implementation
Responsibility 1: Identification, registration, referral, follow-up, and case closure.
- Throughout weekly plans, conduct door-to-door visits to support the identification and registration of people with specific needs.
- Ensure and oversee those specialized needs, including Protection, MHPSS, Physical and Functional Rehabilitation, basic health care, and recreational, are internally referred to HI specialized Officers in compliance with best practice and international standards related to the safety, participation, and informed consent, non-discrimination, and respect of beneficiaries, in addition to the confidentiality of his/her information.
- Ensure that needs falling outside of HI’s scope, including Shelter, Wash, and Food Assistance, are externally referred to specialized actors, in a timely, safe, and adequate manner, in compliance with best- practices and international standards, and by use of the Inter-Agency referral form.
- Upon relevant or adequate support and collaboration with the team Manager or HI’s specialized Officer(s), ensure timely and quality follow-up of service provision, in line with the general guidelines on timing and frequency associated with a risk assessment.
- In collaboration with community officers, participate in establishing movement plans for Community volunteers and ensure on-the-job coaching of volunteers shadowing activities, from identification to case closure.
Responsibility 2: Data Collection, Storage, Analysis, and Sharing.
- Ensure the data entry and documentation of the cases are in line with HI's standard operating procedures on case management and data governance, as well as international standards.
- Maintain complete, accurate, and confidential case files, including registration tokens (barcodes) and forms, through guidance from the Technical Unit and MEAL department.
- Upon request of the Team Manager, report on weekly or monthly achievements and issues in the implementation of the program, safely and ethically.
- Attend the monthly Project Officers-Service Linkage coordination meeting and discuss/refer, on an ad-hoc basis, any challenge or perceived potential threat in the conduct of activities with the relevant Technical Specialist or Technical Officer as well as the Team Manager.
Responsibility 3: Networking and representation.
- Collaborate with HI sectors and external service providers to ensure a coordinated and collaborative response to the needs identified at individual and community levels.
- Support the Team Manager in the continuous mapping of services available in HI’s areas of intervention, including through external service mapping assessments (a questionnaire form).
- In collaboration with the Team Manager, ensure an up-to-date understanding of service providers operating in the area, including through weekly meetings and the presentation of service mapping assessments conducted.
- Establish and maintain positive and efficient relations with target beneficiaries, community members, community leaders, and service providers.
- Participate in sectoral or coordination meetings with other stakeholders upon request of the Team Manager.
Responsibility 4: Other.
- Maintain positive work relationships within the team and promote team-building efforts.
Mission 2: Emergency Preparedness and Response
Responsibility 5:
- Contribute to the program’s emergency preparedness initiatives, and in an emergency, adapt his/her working arrangements to contribute to an effective humanitarian response from HI.
- Take an active part with the emergency team to respond in an emergency, including psychological first aid, identifying protection risks of vulnerable people, providing basic information about available services, etc.
- Referral to other services for emergency and comprehensive care, including medical, Protection, MHPSS, shelter, and other basic needs, also having the capacity to identify relevant protection services for survivors/at-risk persons; and appropriate referral.
- Upon request, actively participate in training and coaching provided by HI and external partners.
- Ensure compliance with HI technical standards and Code of Conduct.
- Ensure PSEA and Child Safeguarding standards are upheld.