Mission 1: Operational implementation
Responsibility 1: Provide support to those in need of protection assistance.
- Throughout weekly plans, conduct door-to-door visits to support the identification and registration of people with specific needs.
- Ensure and oversee those specialized needs, including protection, MHPSS, physical and functional rehabilitation, basic health care, and recreation, are internally referred to HI specialized officers in compliance with best practices and international standards related to the safety, participation, informed consent, non-discrimination, and respect of beneficiaries, in addition to the confidentiality of his/her information.
- Ensure that needs falling outside of HI’s scope, relevant services/protection assistance for survivors/at-risk persons, including but not limited to SGBV, abuse, child protection, shelter, WASH, and food assistance, are externally referred to relevant actors in a timely, safe, and adequate manner, in compliance with best practices and international standards, and by use of the inter-agency referral form.
- Upon relevant or adequate support and collaboration with the team manager or HI’s specialized officer(s), ensure timely and quality follow-up of service provision, in line with the general guidelines on timing and frequency associated with a risk assessment.
Responsibility 2: Organize and conduct group awareness-raising activities and information dissemination:
- Organize and conduct awareness-raising activities, FGDs, and information sessions on inclusion and protection-related issues.
- Contribute to building positive relationships within the community, including with community leaders and other external stakeholders.
- Ensure information dissemination about services available to empower persons of concern and facilitate participation in decision-making.
- Maintain up-to-date understanding of target communities, including protection trends and social dynamics, to contribute to protection monitoring exercises and support the adaptation of services.
Responsibility 3: Data Collection, Storage, Analysis, and Sharing
- Support protection monitoring processes through tracking, recording, and compiling protection incidents as reported through daily updates from volunteers and refugees, community interviews, community focus groups with multiple subpopulations, including persons (women) with disabilities and elder persons, and referral monitoring.
- Providing support to the social worker regarding the internal management and documentation of the case is needed in line with internal standard operating procedures and guidelines.
- Ensure cases are documented safely through mobile data and other data collection methodologies.
- Adhere to HI’s data protection and confidentiality protocols.
Responsibility 4: Networking and representation
- Identify and network with external service providers to reinforce referral mechanisms;
- Support the team manager in the continuous mapping of services available in HI’s areas of intervention.
- Establish and maintain positive and efficient relations with target beneficiaries, community members, and all the other actors operating in the camp.
- Participate in protection and/or coordination meetings with other stakeholders upon request of the team manager.
Responsibility 5: Support the COVs in community-based support mechanisms
- Contribute to the identification, training, and support of community outreach volunteers (COVs) to safely identify and refer persons of concern, with specific attention to older persons and persons with disabilities.
- Support the technical team in building the capacity of COVs through training and job coaching related to protection and psychosocial support (PSS) interventions and best practices with specific attention to children, older persons, and persons with disabilities.
- Oversee COVs in their service delivery by monitoring daily attendance and working hours, reviewing performance, and coordinating with fellow mobile unit staff for quality and consistency.
- Support the COVs to organize and facilitate awareness-raising activities and information sessions on protection-related issues among the community, with a specific focus on the inclusion and rights of older persons and persons with disabilities.
- Oversee data collection and activity reporting by COVs to ensure confidentiality and achievement of program targets in close coordination with the MEAL department.
- Ensure information dissemination about services available among COVs to empower them to conduct timely and effective referrals. (Note: This responsibility will be used for project needs.)
Responsibilities 5: Other
- Ensure compliance with HI technical standards and the Code of Conduct.
- Ensure PSEA and Child Safeguarding standards are upheld.
Mission 2: Emergency Preparedness and Response
Responsibility 6:
- Contribute to the program’s emergency preparedness initiatives, and in an emergency, adapt his/her working arrangements to contribute to an effective humanitarian response from HI.
- Take an active part with the emergency team to respond in an emergency, including psychological first aid, identifying protection risks of vulnerable people, providing basic information about available services, etc.
- Referral to other services for emergency and comprehensive care, including medical, MHPSS, shelter, and other basic needs, also having the capacity to identify relevant protection services for survivors/at-risk persons; and appropriate referral.